×CloseWelcome to our Frequently Asked Questions page! You can review the Question-Answers we have prepared for you so that you can easily create your order.
1.1 How can I order from Mehruyan.com?
You can place an order at www.mehruyan.com or by calling our Customer Services at 0850 885 06 85. To place an order on our page, you can add the product you want to buy to your cart by clicking the "Add to Cart" button. Enter your cart by clicking the "My Cart" button in the opened section. Click the "Complete Shopping" button on the right side of the page. Fill in the "Personal Information" and "Address Information" sections that will open on the next page. In the "Payment Options" section at the bottom, select which payment method you will use to finalize the shopping. After selecting, select "I have read and accept the Distance Sales Agreement" and press the "Confirm Order" button.
1.2 Can I add or remove products or make changes to my order?
If you submit your request before the invoice of your order is issued; You can add, remove or modify. You can reach our Customer Services at 0850 885 06 85 regarding your request.
1.3 How can I find out the status of my order?
After logging in, enter the "My Account" section. From here, click on the "My Orders" section page. You will see the orders you have placed on the screen that appears. Click on the "Show" button which order you want to follow from here. You can easily track your orders from this section. Information about your order is sent via SMS and e-mail.
1.4 My product arrived defective (defective). What should I do?
You can return your defective products. You can return your products within 7 days from the date you receive them from the cargo. You can send ARAS Cargo to the address below by filling out the return form on the back of the product invoice.
Return Address: Yusuf Kaynar Yiğitler Mahallesi 337 Sokak NO: 65/B Şirinyer - Buca / İZMİR Customer Service: 0850 885 06 85
After the returned products reach our company, an informative SMS is shared. Refunds will be made within 14 days from the moment the products reach our company. Our officials will respond to you regarding your return process.
1.5 Do I have to be a member to place an order?
You must be a member in order to place your orders faster, take advantage of special campaigns, and perform your cancellation and return transactions faster. In order for you to order your products easily, you can become a member of the system by entering your membership information during the purchase process.
1.6 My order is wrong, what should I do?
By filling out the return form on the back of your invoice completely, you can return the product or products in their original box and unused. When your return reaches our warehouse, if the product is in stock, it will be sent again. If the product is out of stock, you will be refunded.
1.7 Is the product I selected in stock?
You can check whether the product you want to buy is in stock, on the product page, by seeing the sizes of the products.
1.8 What is "My Cart" and how is it used?
"My Cart" is a screen that you can easily access from the upper right corner of our homepage and that you will use frequently when shopping on our site. You can do the following on this screen: While browsing the product pages, you can add the items you like to your basket with the help of the "Add to Cart" button in the products. You can use your discount coupons on this screen. You can determine the number of products you want to buy. You can remove the product from your basket by pressing the " button. You can see the total price of your orders and the shipping cost you will pay at the bottom of your basket.
1.9 How long can I keep the products in my cart?
You can keep the products in your basket in your basket until they run out of stock. When the product in your cart is out of stock, the product is automatically deleted from your cart.
1.10 Can you gift wrap my order?
If you want your order to be gift-wrapped, "Would you like to add a description about your order?" You must specify in the section. In this case, the products in your order will be gift-wrapped at no additional cost, and if you have a special note for the buyer, your note will be added to the gift package.
1.11 How do I know if my discount or gift coupon has been deducted from my order?
In your cart, you can control the total amount of your order in the lower right section.
1.12 Can I use my gift coupon on all my orders?
You can use your gift coupon for any valid and valid order.
1.13 My order did not occur, but the payment
All your purchases are sent as fast shipping.
Your information on credit card purchases is protected by a 256-bit SSL security system.
Cargo shipping to all countries of the world. Fast and reliable.
You can meet with our customer representatives between 09:00 - 18:00.
Mimar Kemalettin Moda Merkezi Akdeniz Mahallesi Akdeniz Caddesi Ashan No/89 Kat:7 Daire: 14
Konak - İZMİR
+90545 746 25 53
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